Overcome long term risks linked to sign-in journeys, no matter the financial context
Production incident
Mystery client
Audit
#1. One day, an auditor showed up unannounced at one of our clients’ offices, requesting access to 300 digital customer files — contracts, signatures, event logs — to verify compliance with the sales process. The client was given three months to produce the documentation. Just three days later, all files were complete, readable, compliant, and ready to go — thanks to QuickSign’s rigorous digital workflows and archiving methodology.
#2. At a trade show, an auditor discreetly visited the booth of one of Europe’s top three automotive finance providers. His mission: assess the compliance of the customer journey, particularly regarding consumer protection. The result? Process invalidated — the SECCI (pre-contractual information document) was neither displayed nor delivered before signature. Within ten days, QuickSign redesigned and redeployed the digital journeys. Two months later, the auditor returned: compliance validated.
#3. A major consumer credit provider was hit by a production incident. A flaw in the quality control of a new software release rendered several thousand contracts suspect — an error message appeared upon opening, indicating the documents were invalid. Following a thorough investigation, QuickSign issued a letter of guarantee confirming the legal validity of the signatures. Together with the client, we also implemented a reinforced procedure to secure the most critical quality control steps. Thanks to this swift response, the client avoided having to report a critical incident to the regulator and their funding partner. Since then, production has continued without a hitch.
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