Automating the process
to make life easier for insurance team
Reduce costs
Stay compliant
This use case involves a leading financial services provider in Europe. KYC remediation is generally a compliance requirement that affects both banks and insurance players alike.
To remain compliant, financial institutions must keep an up-to-date record of every identity document for each client in their database. Hundreds of thousands of customers are affected by this requirement each year across Europe.
The challenge with KYC remediation is that it adds no value to the end-customer experience — yet it’s costly for financial institutions. Still, it remains a cornerstone in the fight against money laundering.
Getting an updated ID from a customer is no easy task: it requires breaking through inertia, convincing the client to act, and managing the entire process. The real challenge was to overcome that inertia while keeping costs under control.
The key to successful KYC remediation lies in process control.
Financial institutions often rely on operational teams to reach out to clients and convince them to take action — a costly approach. To avoid manual phone calls and email follow-ups, QuickSign implemented a fully automated 4-step program designed to engage the client, collect documents, and validate them efficiently.
#1. Check
Control document files and verify key information.
#2. Collect
Request and gather any missing documents.
#3. Validate
Automatically verify the collected documents.
#4. Submit
Securely upload verified files and confirm completion.
Our client was able to deliver a streamlined user experience across borders — without ever compromising on time-to-market, cost, compliance, or innovation.
Beyond automation, QuickSign closely monitored each step of the process — gradually increasing pressure on the client through a series of planned touchpoints (email, SMS, voicemail), rather than relying on manual emails or phone calls.
Success was measured by the high level of automation achieved in the document collection phase — with minimal human intervention and tightly controlled costs.
By combining multiple QuickSign services — control, collection, validation, and monitoring — KYC remediation evolved from a painful obligation into an automated, streamlined, and UX-enhanced update process. In this use case, our data expertise, focused exclusively on financial services, proved critical to the success of the production rollout.
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