The orchestration of AI is emerging as the new compass for digital onboarding. For financial institutions, the challenge is no longer just to digitize their journeys but to make them smarter, faster, and more compliant. That was precisely the focus of the webinar organized by Quicksign and Camunda: how to combine AI, orchestration, and compliance to reinvent the onboarding experience in financial services.
The Camunda x Quicksign synergy: accelerating without compromising
This partnership is not just a simple technological plug-in. It’s based on deep complementarity:
Camunda brings orchestration power and open-source agility, while Quicksign provides:
- its regulatory and industry expertise,
- ready-to-use onboarding modules with 45 third-party services already connected to its digital onboarding marketplace,
- a significant reduction in RUN costs (services and maintenance),
- less redundancy across key onboarding services,
- and a single API to connect them all.
- Together, they enable institutions to:
- accelerate time-to-market with standardized components,
- reduce integration costs,
- and improve conversion rates while meeting the industry’s strictest compliance standards.
In other words: industrializing trust.
The event: when Quicksign and Camunda combine their expertise
On September 30 at 4:30 p.m., Quicksign, in partnership with Camunda, hosted a webinar titled “How to Level Up Digital Onboarding with AI thanks to Camunda & Quicksign.”
Moderated by Charlyne Doche, Head of Marketing at Quicksign, the session brought together two industry experts:
- Charlotte Stril, Chief Growth Officer at Quicksign,
- Stéphane Faivre-Duboz, VP Sales EMEA at Camunda.
Their goal: to share concrete insights into how AI and orchestration can address the challenges of agility, compliance, and customer experience in an increasingly demanding financial environment.
Camunda, a specialist in BPMN (Business Process Model and Notation), is a natural ally for Quicksign, the European leader in digital onboarding. Together, they design onboarding journeys tailored to financial services that can evolve in sync with market changes.
Key takeaways from the webinar: AI, orchestration, and intelligent onboarding
The central question: how is AI orchestration transforming the way financial institutions design their onboarding processes?
A sector under constant pressure
The first shared observation: the financial sector faces a constant tug-of-war between technological acceleration and increasing regulation.
For end customers, expectations are clear: immediacy, fluidity, accessibility. Everything must be simple, fast, and transparent.
But for institutions, reality is far more complex:
- ever-stricter compliance requirements (AML, KYC, PSD2…),
- cost pressures,
- growing fraud risks,
- and varying regulatory contexts across countries.
Charlotte Stril summed up this duality perfectly:
“In those market insights, we have B2C customers’ needs… but also your reality as financial services.”
— Charlotte Stril
Financial institutions must reconcile two worlds: that of the impatient, digital-native user, and that of compliance —demanding and non-negotiable.
Orchestration as a performance catalyst
Faced with this complex equation, process orchestration emerges as the key to restoring coherence and agility.
Through the Quicksign + Camunda alliance, financial institutions can unify and manage all their workflows in low code, using Quicksign’s preconfigured business rules—whether for document verification, risk assessment, or electronic signature—within a single flexible architecture.
“With AI orchestration, you can blend deterministic and dynamic processes, keeping full control while gaining agility.”
— Stéphane Faivre-Duboz
This AI-enhanced orchestration intelligently automates repetitive steps while leaving room for human intervention where it adds the most value.
The result:
- faster onboarding,
- fewer customer journey frictions,
- greater coherence,
- and the ability to adapt almost instantly to new regulations or customer behaviors.
AI as a driver of compliance and efficiency
Contrary to popular belief, AI is not here to automate everything indiscriminately.
At Quicksign and Camunda, it is designed as an intelligent orchestration engine that ensures control, traceability, and performance.
Charlotte Stril explained:
“For financial institutions, it’s about accelerating without losing control over compliance. That’s where the synergy between Camunda and Quicksign really makes sense: Camunda doesn’t have the expert layer required to handle financial constraints.”
— Charlotte Stril
Thanks to this approach:
- decisions are faster and better documented (document validation, scoring, fraud detection),
- customer journeys are smoother and more consistent,
- and every action remains auditable—a must-have for regulators.
AI therefore reinforces compliance instead of weakening it. It enables institutions to work better, faster, and more securely.
Toward a future-proof onboarding
Beyond automation, the real issue is technological sustainability.
The Quicksign x Camunda duo offers an architecture capable of adapting to regulatory and technological evolutions without having to rebuild everything from scratch.
In a sector where every country, product, and customer type has its own constraints, this orchestrated modularity becomes a major competitive advantage.
Journeys can evolve, regulations can tighten, volumes can surge—yet the structure remains stable and high-performing.
Conclusion: AI orchestration, a new standard for finance
This webinar made it clear: the future of digital onboarding is no longer about simple digitization but about orchestrated intelligence.
Financial institutions that combine AI, orchestration, and business expertise win on all fronts:
- smoother customer experience,
- greater operational efficiency,
- stronger compliance,
- and sustainable agility in the face of change.
Quicksign and Camunda share the same conviction: AI will not replace financial institutions, but those that learn to orchestrate it intelligently will replace those that don’t.
Watch the full replay on QuickSign’s YouTube channel
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Written by Isalys L. & Charlotte. S
