Our partner
A leading automotive finance institution, ranked among the top 3 in Europe.
With over 15 million customers, the group operates across multiple countries and manages large-scale digital customer journeys with strict compliance and performance requirements.
The challenge
The Corporate team was tasked with creating an accelerated digital onboarding process, to be deployed at an international scale.
This process had to include both in-person and remote KYC, document collection and verification, as well as the management of contracts through legally binding electronic signatures. In the financial services sector, a high-performing digital onboarding process is a regulatory requirement. To shape the future of automotive financing, our client needed to meet local compliance obligations while adapting to the increasingly omnichannel behaviors of its customers.
The solutions
In collaboration with the corporate and local teams, we launched a pilot project in Italy, where we designed the omnichannel customer journey for the future of automotive financing.
Once the design phase was complete, the technical teams from both the client and QuickSign set up a shared Slack channel. That’s when the magic happened: the client’s back-end developers had full access to our online documentation and, whenever in doubt, could send direct questions and receive instant answers from the QuickSign team.
It took just three months from project kickoff to go-live for this next-generation workflow to go into production.
The results
After the go-live in Italy, international rollout was seamless: with a single API, new workflows were launched in five countries — including Germany, Belgium, and the UK.
Our client was able to deliver a streamlined user experience across borders—without compromising on time-to-market, cost, compliance, or innovation.
Today, the client achieves a 95% digital penetration rate in all countries, representing a 60% increase since switching to QuickSign. File validation for credit approval is, on average, 2.5 minutes faster compared to previous providers.
What’s next? Three more major European countries are preparing to follow suit.
“QuickSign solves the key international puzzle for financial institutions: delivering locally compliant onboarding journeys that maximize conversion rates—while minimizing costs and accelerating go-to-market across multiple geographies.”
